William K. Knight Jr.
Phone: 865.539.3764
Skills:
·
Extensive
desktop/server support experience in a large organization.
·
Good
working knowledge of LAN/WAN technologies, hardware components, and networking protocols.
·
Experience
configuring, networking, and supporting DICOM devices (Medical Imaging, e.g.
PACS & viewing workstations)
·
Excellent
work ethic and dedication to increasing knowledge, and sharpening skills.
Skilled at researching problems and developing solutions.
·
Ability
to work well with others and adapt in a dynamic working environment.
Employment
History:
Siemens
Medical Solutions, Inc./Molecular Imaging
August 2004 to Present
Computer Support Engineer
Responsible for deployment, integration, and support of diagnostic
medical imaging equipment as it relates to hardware and software issues and
network connectivity. Produce and maintain documentation on said equipment in
accordance with FDA requirements.
Established relationships with vendors to facilitate development of
DICOM communication validation methods between diagnostic medical imaging
devices. Made extensive use of DICOM Validation Tools to troubleshoot DICOM
connectivity issues.
December 2003 to August
2004
Help Desk Administrator
I.T. Services group representative for the
Panasonic
Electronic Devices Corporation of America
February 2003 to November
2003
Systems Specialist I
Continue to administer Exchange 2000 Server cluster, Windows 2000
DNS/DHCP servers and Windows 2000 file and print servers within an Active
Directory schema. Administrative duties include maintaining server security
through evaluation and application of all appropriate service packs, security
patches, and hot fixes, configuration of Group Policy, establishing network
shares and applying appropriate security, and user and computer
management. Provided support for Oracle
based MRP/ERP system currently under development, as well as existing AS/400
based system. Continue to provide advanced desktop and network support.
April 2002 to February
2003
PC/E-mail Specialist
Participated in the planning, preparation, and migration from Novell GroupWise
5.5 to a Microsoft Windows 2000 Server/Exchange 2000 Server e-mail system, and
administration of that system. Assisted in the installation and configuration
of new domain controller and clustered mail servers. Developed procedures for
user e-mail account migrations, for the installation of e-mail client software,
and for configuration of domain and Exchange parameters. Worked with corporate
MIS personnel to establish and configure a child domain of the Panasonic
corporate domain. This domain will eventually contain the
November 1999 to April
2002
PC Technician
Charged with maintaining health of a 300+ client network in a
bi-lingual, multi-platform environment. Daily activities include diagnosis of
hardware and software problems in a Novell/Windows based LAN system, and
implementation of solutions; performing system back-ups and restorations;
troubleshooting network connectivity problems; providing support to users,
management, and contract service personnel. Responsibilities include
researching and making recommendations, providing quotes for, and purchasing
hardware and software solutions. Perform upgrades and maintenance on Cisco routers.
Troubleshoot printing and connectivity problems in an IBM AS/400 environment.
Maintain licensing documentation on client PC’s and network servers.
Instrumental in creating a help desk system which greatly improved user
support, and facilitated the creation of a searchable knowledgebase of problems
encountered and their solutions, for future reference.
Assisted in the upgrade of all network clients to Windows 2000
Professional. Upgrading some of the older PC’s running some of the legacy
applications used by our manufacturing plants proved very challenging, but
solutions have been found in every case. These efforts also presented the
opportunity to thoroughly document/correct all hardware configuration
information, and document and ensure the legality of all software licensing.
October 1994 to November
1999
Production Technician
Operated, maintained, and repaired machinery used to produce and test
electrolytic capacitors. Activities also included recommending and implementing
machine modifications to correct known problems, increase efficiency and
improve quality.
April
1999- Performed machine
surveys, on behalf of Safety Engineering, to determine type and location of
power sources in an effort to revise and improve safety procedures. Produced formats
for written procedures adopted as company standard.
United Technologies/
Pratt & Whitney
April 1987 to October 1993
Materials Management
Analyst
Managed an extensive inventory of developmental, jet engine hardware.
Initiated manufacturing/purchase orders, determined material requirements and
manufacturing source(s), negotiated and expedited schedule and delivery, and
worked with suppliers to assure compliance to specification.
Worked with the MIS department to develop the material procurement
system within the AS/400 and trained other personnel in its use once the system
was adopted.
Attention to detail and initiative earned the opportunity to serve as a
member of a team of engineers and technicians tasked with monitoring
performance and providing technical support to vendors in the early phases of a
new engine program. Team efforts toward
the successful delivery of critical engine components, on schedule, played a
large role in the subsequent award of a major engine contract by the U.S. Air
Force.
Gilbert/ Commonwealth, Inc.
August 1986 to November
1986
Structural Designer /
Engineering Assistant
Originally employed as an Engineering Assistant with primarily clerical
duties. Within one month, advanced to the position of Structural Designer
involved in the design of conduit and instrument supporting structures. Worked
in this capacity performing design calculations for structures in the reactor
and auxiliary buildings of Watts Barr Nuclear Project.
Education:
Pellissippi State Technical Community College,
Knoxville, Tennessee/Cisco
Networking Academy
Cisco
Certified Network Associate (CCNA Exam as yet unscheduled)
Pellissippi State Technical Community College,
Knoxville, Tennessee/KiZAN Technologies LLC
Microsoft
Certified Systems Engineer (MCSE – Windows NT 4.0) - May 1999
Pellissippi
State Technical Community College, Knoxville, Tennessee
Associate
of Applied Science, Mechanical Engineering Technology, June 1986
References:
Available upon request